ThreeOwl Awareness — Privacy Policy

Last updated: 20 May 2026

As a trauma-informed business, ThreeOwl Awareness (“we,” “us,” “our”) is committed to protecting your privacy, honoring your autonomy, and creating a space where your information is handled with care. 

This Privacy Policy explains what information we collect, how we use it, and the choices you have. 

By engaging with our website, forms, or coaching services, you agree to these practices.

1. What Information We Collect

Information You Provide Directly

We collect information you voluntarily share, including:

• Your name and contact information

• Intake form responses

• Scheduling details

• Payment information (processed securely through third‑party providers)

• Emails or messages you send

• Any information you choose to share during coaching sessions

Sensitive Information

Because coaching often touches on personal experiences, you may choose to share sensitive information. You are always in control of what you disclose. We do not require you to share medical, diagnostic, or protected health information.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser type

• Device information

• Basic analytics (e.g., page views)

We collect this information only to improve the website experience.

2. How We Use Your Information

We use your information to:

• Provide coaching services

• Communicate with you about scheduling, updates, or questions

• Maintain records necessary for business operations

• Improve our website and offerings

• Comply with legal and/or ethical obligations

• Create notes for continuity and legal obligations

We will never sell your information or use it for advertising.

3. Confidentiality & Limits of Confidentiality

Your privacy and comfort matters deeply to us. Everything shared in coaching is confidential except in the following situations:

• You express intent to harm yourself or someone else

• There is suspected abuse or neglect of a minor or vulnerable adult

• We are required by law or court order to disclose information

If a situation arises where disclosure is necessary, we will discuss the issue with you first, before taking any steps.  

4. How Your Information Is Stored

We store information using secure, reputable third‑party services such as:

• Google Workspace (for email, forms, and documents)

• Stripe, Venmo, Zelle, PayPal (payment processing)

• Scheduling platforms 

These services maintain their own security standards and encryption. We do not store credit card numbers or banking information on our servers.

We take reasonable steps to protect your information, but no digital system is completely risk‑free. You are welcome to ask about our data practices at any time.

5. How Long We Keep Your Information

We retain information only as long as necessary for:

• Providing services

• Business record‑keeping

• Legal or ethical requirements

You may request deletion of your information at any time, unless we are required to retain certain records.

6. Your Rights & Choices

At ThreeOwl Awareness, true transparency is important to us.  You have the right to:

• Access the information we hold about you

• Request corrections

• Request deletion

• Withdraw consent for non‑essential communication

• Ask questions about how your information is used

To exercise these rights, contact: john@threeowlawareness.com

7. Payments & Third‑Party Services

Payments are processed securely through Stripe. We also accept payments through Venmo, PayPal, or Zelle.  We do not receive or store your full payment details.

Our website and forms may link to third‑party services. Their privacy practices are separate from ours, and we encourage you to review their policies.

8. Communication Boundaries

You may contact us by email or text/SMS between sessions. We aim to respond within a reasonable timeframe. Neither email nor text is a secure medium, so please avoid sharing highly sensitive information with these methods.

9. Children’s Privacy

ThreeOwl Awareness services are intended for adults 18 and older. We do not knowingly collect information from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When changes are made, the “Last updated” date will be revised. Continued use of our services indicates acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy, please reach out:

John Onorato  

ThreeOwl Awareness

1202 Northwind Circle

Bellingham, WA  98226   USA

john@threeowlawareness.com